Returns Policy

Returns at Camera House

If you want to return an item purchased from the site, please refer to our Returns Policy below which will inform you as to whether you are entitled to return the goods you have purchased.

Once you have established if you are eligible to return your goods, please call or email our Customer Service team, on 03 97253816 or and they will organise for you to return your goods using the Australia Post eParcel Post Returns service.

1. Faulty, Damaged or Defective Product & Product Return

1. A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
2. If you receive a damaged or faulty product, we will arrange for it to be repaired or replaced for you. A refund is only available if the product is no longer available.
3. Products damaged in transit must be reported to us within 24 hours of receipt of the product.
4. If you receive a product that you think is defective, you are to immediately contact our Customer Service Team who may provisionally determine whether the product is defective. You have 14 days from the date of delivery to report a defective product.

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